Last updated: October 13, 2026
Controller deposits
- Your US$200 pre-order deposit is fully refundable at any time before we order the parts for your build. Email hello@otogegarage.com and we refund to your original payment method.
- After parts are ordered, the deposit is applied to your build. If we cannot deliver your controller, everything you have paid is refunded in full.
- If your build is delayed beyond the quoted window, we will tell you, and you may cancel for a refund of any amount not yet applied to ordered parts.
Parts and accessories
- Unused parts in their original condition can be returned within 30 days of delivery for a refund of the item price. Return shipping is on you unless the item was defective or we sent the wrong item – then we cover it.
- Installed or modified parts cannot be returned unless they are defective.
Defective items and warranty
If anything arrives damaged or stops working due to a defect in materials or workmanship, contact us within 30 days of delivery (warranty coverage continues after that window – see our Terms). Do not throw anything away: we will arrange repair, replacement parts, or a refund, and we cover return shipping for confirmed defects.
How refunds are issued
Refunds go back to the original payment method. Once we receive and inspect a return (or approve a deposit cancellation), we process the refund within 5 business days; your bank may take additional time to post it.
Repairs
Mail-in repair charges are quoted and approved by you before work begins. If you decline a repair after diagnostics, you only pay return shipping of your unit.